Hi Mikkel, we already developed such a functionality. Your waiting/pending tickets will be listed in a separate personal view (i.e. like locked tickets). But they'll stay there until the ticket state will be changed from pending to any other state. This is neccessary for our work. If you want to list them in your "normal" personal views (locked tickets, responsible, watched, ...) you can set up a Generic Agent which will change the status to open, if the pending time will be reached.
best regards, Rene On Fri, 21 Sep 2007 14:44:44 +0200 Mikkel Nielsen <[EMAIL PROTECTED]> wrote: > > > > On 21/09/07 14:33, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote: > > > Mikkel Nielsen wrote: > > > >> On 21/09/07 14:07, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> > >> wrote: > >> > >>> Mikkel Nielsen wrote: > >>> > >>>> On 21/09/07 13:29, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> > >>>> wrote: > >>>> > >>>>> Mikkel Nielsen wrote: > >>>>> > >>>>>> When i choose to set a ticket as "waiting" and give in a date, how > >>>>>> do i manage this ticket to be hidden until the given date? > >>>>> > >>>>> I don't know where you're looking and where you don't want the > >>>>> ticket > >>>>> to show up (the ticket not even showing up in searches would be > >>>>> inconvenient I guess). When I set a pending reminder on a ticket it > >>>>> disappears from the queue view. > >>>> > >>>> The ticket is in my "Locked tickets" and if its not locked its in > >>>> my "Queue > >>>> window" > >>> > >>> Yes, that's how it works. If you lock a ticket, it shows up under > >>> locked tickets. Do you expect a locked ticket to be hidden from the > >>> locked tickets view? Then it would always be empty... > >> > >> No... All open tickets, will bee show here, but are closed shown? > > > > Pending tickets are not open tickets and closed tickets are not shown > > under locked tickets. > > > >> The point is that i would like to treat a pending ticket like a > >> closed one, > >> until the we get to the date it is pending to. > > > > When you set a ticket to pending reminder it won't appear in the > > queue view until the pending date is reached. Isn't that exactly what > > you want? > > Yes! But its shown under "Locked Tickets" and i dont want that. It should > not be shown anywhere until the pending date is reached. > > > > >> If its not possible just say so.... > > > > I guess I just don't understand what you want to be possible. > > > > Nils Breunese. > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > -- Rene Böhm c.a.p.e. IT GmbH Annaberger Str. 240 09125 Chemnitz Tel.: +49 371 5347-624 Fax.: +49 371 5347-625 Mobil: +49 176 66680681 http://www.cape-it.de Geschäftsführung Rico Barth, Thomas Maier AG Chemnitz, HRB 23192 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
