Hi Serge, On Di, Okt 09 2007, Serge ALGAROTTI wrote:
> I would like than note-external be proposed by default when a agent choice
> "Note" when a ticket is displayed. Now it's "note-internal" which is the
> default.
The default note type can be changed from Sysconfig -> Ticket ->
Frontent::Agent::Ticket::ViewNote. The setting to change is
Ticket::Frontend::AgentTicketNote###ArticleTypeDefault.
cheers
Henning
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Henning Oschwald
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