Hi, Lately my company has been getting some complaints that they are unaware of who is responding to the email they send into the helpdesk. When a Helpdesk tech responds to a ticket his or her name is put down at the very bottom of the email instead of putting it right at the top where the response goes. Is there a way to fix so that when I Empty Answer, it put my name at the top after it says:
Dear Person, Blah blah blah Thank you for using the helpdesk, Someones Name Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868
BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD
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