Hi Andrew, On Do, Okt 11 2007, Andrew Meyer wrote:
> Lately my company has been getting some complaints that they are unaware > of who is responding to the email they send into the helpdesk. When a > Helpdesk tech responds to a ticket his or her name is put down at the > very bottom of the email instead of putting it right at the top where > the response goes. To change the response template, go to Admin -> Sysconfig and check the config setting 'Ticket::Frontend::ResponseFormat'. You will find the setting under Ticket -> Frontend::Agent::Ticket::ViewCompose. bye Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
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