Unless you don't care about metrics but instead convenience of answering the customer.OTRS makes everything inconvenient, as far as I can tell.
Why use OTRS then? Richard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
