Hi,
Your problem seems to be only related with bad/insufficient privileges
accorded to your otrs user.
phpMyAdmin is a web-based tool to easily manage MySQL servers, it could
help on your case : http://www.phpmyadmin.net/
You will probably also need to read some documentations about MySQL
Administration, you will find many howtos on Google, this one can be a
beginning :
http://www.linuxhomenetworking.com/wiki/index.php/Quick_HOWTO_:_Ch34_:_Basic_MySQL_Configuration
Basic steps of the OTRS installation procedure can also be useful since
it seems all is not properly configure on your current installation :
http://doc.otrs.org/2.2/en/html/c267.html
Best regards,
Laurent MINOST
Emily Flynn a écrit :
Hi,
I’m running OTRS 2.1.7, and I’ve been having a problem with Apache
failing. So I want to upgrade to 2.2 hoping this might fix it. What
this entails is backing up the MySQL database, uninstalling the current
version of OTRS, and then reinstalling the new one, making sure to copy
over my config files.
Now, I’m not knowledgeable of MySQL at all, so I want to use a
user-friendly application to work with the database in order to avoid
errors. I downloaded and installed MySQL tools from the MySQL website,
and the Administrator tool is picking up the MySQL database using the
default OTRS Username and Password. The Administrator isn’t connecting
to the database correctly however, when I so into User Administration, I
get the following error:
‘A MySQL error was encountered. The message is: Could not fetch user
names. The following error occurred: SELECT command denied to user
[EMAIL PROTECTED] for table ‘user’ (1142).
As far as I can find out, this means that the proper user privileges
have not been set for the database, but I don’t know how to fix this, or
how to adjust and save the correct config files.
If someone could point me in the right direction, I’d really appreciate
it.
Thanks!
Emily
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