Jason, Hi there is a script called otrs<version>/bin/otrs.checkModules. make sure that you have all the needed perl modules.
regards, -Beavis On Dec 19, 2007 1:52 PM, Jason Hough <[EMAIL PROTECTED]> wrote: > Hello.. > > I ran through all the installation instructions successfully (no errors at > all)....however when I try to log into the system @ > http://localhost/otrs/index.pl I get a 500 Internal Server Error > > I checked my messages log and get the following: > > Dec 19 14:22:34 hd OTRS-CGI-10[21834]: > [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] > authentication ok (REMOTE_ADDR: 10.33.249.45). > Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 > esp:bf86c820 error:0 > Dec 19 14:23:25 hd OTRS-CGI-10[21846]: > [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] > authentication ok (REMOTE_ADDR: 10.33.249.45). > Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 00000011 eip 006170cb > esp bfdb5560 error 4 > Dec 19 14:25:17 hd OTRS-CGI-10[21912]: > [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] > authentication ok (REMOTE_ADDR: 10.33.249.45). > Dec 19 14:26:58 hd OTRS-CGI-10[21918]: > [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] > authentication ok (REMOTE_ADDR: 10.33.249.45). > Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac > esp:bfe875e8 error:0 > > > as you can see Im getting a general protection error on index.pl....any idea > why this is happening? > > Please advise....Thanks! > > > > > Thanks, > > ******************************************* > Jason Hough > Network Administrator > Phone: 517-272-5527 > GC Services > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
