> It might have one of these options: > New ticket > Possible > Reject > > What is possible used for?
It decides what happens when a customer decides to post a follow-up email to a closed ticket. New Ticket: - A new ticket will be created Possible: - The closed ticket will be re-opened. Reject: - It is not possible to post follow-up referencing a closed ticket number. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
