I solved the problem. In Queue Management, I selected Group "users" and I have started to receive new ticket notifications e-mails. Thanks for all people who replied.
________________________________
From: [EMAIL PROTECTED] on behalf of Gabriele D'Andrea
Sent: Mon 14/01/2008 22:55
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Notify the agent by e-mail when a newticketisgeneratedinone
of the agent's queue
Be sure that the queue in which new tickets are created is selected under My
Queues.
----- Original Message -----
From: Aysel Pamuk <mailto:[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org
<mailto:otrs@otrs.org>
Sent: Monday, January 07, 2008 9:22 AM
Subject: RE: [otrs] Notify the agent by e-mail when a new
ticketisgeneratedinone of the agent's queue
Hello,
I receive Follow up notifications so I am sure my mail server is
running.
[ Follow up notification ]
Send me a notification if a customer sends a follow up and I'm the owner of
this ticket.
I have set New Ticket Notification to Yes as shown below. But still I
cannot receive a notification e-mail.
[ New ticket notification ]
Send me a notification if there is a new ticket in "My Queues".
NoYes
Do you have any idea?
Thank you,
Aysel
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Obee,
Daniel
Sent: Friday, January 04, 2008 10:47 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket
isgeneratedinone of the agent's queue
This is exactly what I described. The header of said area in the
preferences panel might be named [ Mail Management ] for a reason ;D
Greetz,
Daniel
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel
Pamuk
Sent: Freitag, 4. Januar 2008 09:18
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is
generatedinone of the agent's queue
Thank you for you reply.
But I am asking for e-mail notification. Notifications can be seen from
otrs web site but the agent might not have opened the otrs. That is why, an
e-mail should be sent to the agent.
Is there a way to do this?
Aysel
________________________________
From: [EMAIL PROTECTED] on behalf of Obee, Daniel
Sent: Fri 04/01/2008 10:19
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is
generatedinone of the agent's queue
Those are basic functions which can be done in the 'preferences' panel
by the agent himself.
The agent needs to mark the queue as 'my queue' and switch 'new ticket
notification' to 'Yes'.
Greetz,
Daniel
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel
Pamuk
Sent: Freitag, 4. Januar 2008 08:49
To: otrs@otrs.org
Subject: [otrs] Notify the agent by e-mail when a new ticket is
generated inone of the agent's queue
Hello,
I want to notify an agent by e-mail when a new ticket is generated in
one of its queues.
How can I do this?
Thank you,
Aysel
________________________________
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