Ceri wrote:
I am trying out OTRS to see if it fits our needs for a helpdesk
system.
However I am running into a problem when I try to create a new
customer account via customer.pl. When I hit create I get the
following error:
Software error:
IO::Handle: bad open mode: >: at /opt/otrs/bin/cgi-bin/../../Kernel/
cpan-lib/MIME/Entity.pm line 1925
It looks like the user account has been created because If I go back
and try again it tells me that the account already exists.
It seems your version of IO::Handle doesn't recognise '>:' as an open
mode. I'd say the open mode should be something like 'r' (read) or
'w' (write), but I don't know enough Perl to know whether '>:' is some
special construct only recognized in newer versions of IO::Handle or
something. You could file this as a bug on http://bugs.otrs.org/. The
developers may know a fix/workaround.
Nils
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