Hi,
I am trying out OTRS to see if it fits our needs for a helpdesk system.
However I am running into a problem when I try to create a new customer
account via customer.pl. When I hit create I get the following error:
Software error:
IO::Handle: bad open mode: >: at
/opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Entity.pm line 1925
It looks like the user account has been created because If I go back and
try again it tells me that the account already exists.
I am running on Red Hat Enterprise Linux ES release 3 (Taroon Update 4)
perl -v shows
Summary of my perl5 (revision 5.0 version 8 subversion 0) configuration:
Platform:
osname=linux, osvers=2.4.21-14.elsmp, archname=i386-linux-thread-multi
uname='linux tweety.build.redhat.com 2.4.21-14.elsmp #1 smp wed apr
14 18:55:47 edt 2004 i686 i686 i386 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -march=i386 -mcpu=i686
-Dmyhostname=localhost [EMAIL PROTECTED] -Dcc=gcc -Dcf_by=Red
Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
-Dvendorprefix=/usr -Dsiteprefix=/usr
-Dotherlibdirs=/usr/lib/perl5/5.8.0 -Duseshrplib -Dusethreads
-Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db
-Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio
-Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less
-isr'
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS
-DDEBUGGING -fno-strict-aliasing -I/usr/local/include
-D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
optimize='-O2 -g -pipe -march=i386 -mcpu=i686',
cppflags='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS
-DDEBUGGING -fno-strict-aliasing -I/usr/local/include -I/usr/include/gdbm'
ccversion='', gccversion='3.2.3 20030502 (Red Hat Linux 3.2.3-42)',
gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='gcc', ldflags =' -L/usr/local/lib'
libpth=/usr/local/lib /lib /usr/lib
libs=-lnsl -lgdbm -ldb -ldl -lm -lpthread -lc -lcrypt -lutil
perllibs=-lnsl -ldl -lm -lpthread -lc -lcrypt -lutil
libc=/lib/libc-2.3.2.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version='2.3.2'
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic
-Wl,-rpath,/usr/lib/perl5/5.8.0/i386-linux-thread-multi/CORE'
cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
Characteristics of this binary (from libperl):
Compile-time options: DEBUGGING MULTIPLICITY USE_ITHREADS
USE_LARGE_FILES PERL_IMPLICIT_CONTEXT
Locally applied patches:
MAINT18379
Built under linux
Compiled at Oct 5 2004 13:02:53
@INC:
/usr/lib/perl5/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/5.8.0
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/5.8.0
The output from otrs.checkModules shows
CGI ... ok
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... ok
Digest::MD5 ... ok
Crypt::PasswdMD5 ... ok
LWP::UserAgent ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... ok
Net::POP3 ... ok
Net::LDAP ... not installed! (for directory authentication
- not required)
Net::SMTP ... ok
Authen::SASL ... ok
GD ... ok
GD::Text ... ok
GD::Graph ... ok
GD::Graph::lines ... ok
GD::Text::Align ... ok
XML::Parser ... ok
PDF::API2 ... not installed! (for PDF output - not required)
Compress::Zlib ... not installed! (for PDF output - not required)
So i dont think that I am missing anything there.
perl -cw bin/cgi-bin/index.pl perl -cw bin/PostMaster.pl perl -cw
bin/cgi-bin/installer.pl all show syntax OK
Could anyone point me in the right direction.
Cheers
Ceri
--
Ceri Townsend
Systems Administrator
[EMAIL PROTECTED]
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