Hi, I would like to hide some tickets between agents: Quality Assurance Tickets must be always hide to Tech Support Agents. Billing Tickets must be always hide to Tech Support Agents.
I did try it with roling/grouping options but the Search option let the Agent search & find all kind of tickets. Do anyone know how to do it? Thanks in advance. Carlos _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
