Forms wrote:
I would like to hide some tickets between agents:
Quality Assurance Tickets must be always hide to Tech Support Agents.
Billing Tickets must be always hide to Tech Support Agents.
I did try it with roling/grouping options but the Search option let
the
Agent search & find all kind of tickets.
Do anyone know how to do it?
Have you read 'User, groups and roles' in the manual?
http://doc.otrs.org/2.2/en/html/x750.html
Nils Breunese.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
