Ok, And there is any way to have one template that can be charged on new ticked for example: Name:____ Company:____ Machine:___ Serial number:___
I'm trying to implement OTRS to my company, and I would like to make it so customized as possible. Best Regards. 2008/1/29, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>: > > Miguel Dias wrote: > > > I have read in the offical site that the OTRS was pre-sales oriented > > can some one tell me how. > > The site says: "The system is built to allow your support, sales, pre- > sales, billing, internal IT, helpdesk, etc. department to react > quickly to inbound inquiries." OTRS is not specifically targeted at > pre-sales, that's just an example of what you can use it for. > > > And if there is any template that I can use for ticket instead of > > plain text > > I don't believe OTRS supports HTML mail out of the box. > > Nils Breunese. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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