Hi,
I'm trying to send escalatio notification with GenericAgent. Moreover, at
the same time I want to add a note and change the queue and the owner.
The code is this:
%Jobs = (
# --
# [name of job] -> send escalation notifications
# --
'send escalation notifications MFC' => {
Escalation => 1,
# new ticket properties
New => {
Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
Queue => 'Sin tratar',
Owner => 'responsable',
Note => {
From => 'GenericAgent',
Subject => 'Escalation!',
Body => 'The ticket was escalated!',
ArticleType => 'note-internal', #
note-internal|note-external|note-report
},
},
},
# --
);
I don't know what happening but I think that the code is correct, no?
Regards
Manuel Fernandez
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