Nielson, Adam wrote:
Sorry, I should have better explained myself.
We have the need to assign static IP reservations (for test; don't
ask) :)
Anyway, when the customer submits a new ticket to us, all they have
is the to field (IP reservation) a subject, and the message body.
Some users may not understand we need their mac address, the name of
the project, etc.
So, I need to either have that info automatically inserted into the
body of a new IP reservation ticket FOR the customer OR an easy way
of modifying the HTML to add more description.
Basically, when they submit a new ticket its just a blank page with
no description of the details we need.... I need a way of telling
them what info I need in their ticket.
You could setup a mail form that posts the results to the address of
the OTRS queue maybe?
Nils Breunese.
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