How and where would I go about editing the customer user interface to have the free text fields? I appreciate the help!
>>Alternatively, you can use free text fields in the customer user interface. >>You can make them mandatory by setting >>them with a 2 in the web >>configuration tool, then they will have to be filled out. As far as a >>description of how >>to get the information, you would have to modify the dtl >>files, but it is thinkable. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Beasley Sent: Friday, February 15, 2008 1:50 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Can a new ticket already have info in it? Nils Breunese (Lemonbit) schrieb: > Nielson, Adam wrote: > >> Sorry, I should have better explained myself. >> >> We have the need to assign static IP reservations (for test; don't >> ask) :) >> >> Anyway, when the customer submits a new ticket to us, all they have >> is the to field (IP reservation) a subject, and the message body. >> >> Some users may not understand we need their mac address, the name of >> the project, etc. >> >> So, I need to either have that info automatically inserted into the >> body of a new IP reservation ticket FOR the customer OR an easy way >> of modifying the HTML to add more description. >> >> Basically, when they submit a new ticket its just a blank page with >> no description of the details we need.... I need a way of telling >> them what info I need in their ticket. > > You could setup a mail form that posts the results to the address of > the OTRS queue maybe? > Alternatively, you can use free text fields in the customer user interface. You can make them mandatory by setting them with a 2 in the web configuration tool, then they will have to be filled out. As far as a description of how to get the information, you would have to modify the dtl files, but it is thinkable. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
