Action on the ticket... It will 're-open.' ( I assume that no coding changes from default have been made to inhibit the re-opening of a ticket.)
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Craig Meirick > Sent: Friday, February 22, 2008 8:57 AM > To: oTRS@otrs.org > Subject: [otrs] re-opening closed tickets > > Is there a way to re-open a closed ticket after someone has > closed it already. I have a ticket that I was responsible for > and another person closed it without actually finishing the > job. I would like to re-open that ticket so that it will show > in the same queue as before, (as if it were never closed). I > have read through the manual and looked through the options > but can't seem to land on a solution. I found that I am able > to link a new open ticket to the closed one but would like to > simply re-open the closed one. > > > Thanks in advance. > > >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> > Craig Meirick, Help Desk/PC Support > Northeast Iowa Community College -- http://www.nicc.edu > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
