Well I posted this problem under "cron job failures" but I think it's
really a permissions problem?
If I try to execute "UnlockTickets.pl" for example in /opt/otrs/bin, as
the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC
contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error.
But if I execute it as root - it runs fine.
This particular script is owned by "otrs" though. Most of the others are
owned by "apache". (I'm running centos 5)
A good systems admin could fix this, but I'm certainly not that. :)
Help is appreciated.
Joe
--
Joe Ersinghaus
Information Technology & Communications
New Mexico Department of Agriculture/New Mexico State University
MSC 3189, P.O. Box 30005
Las Cruces, NM, USA 88003-8005
Phone: (505) 646-7094
Fax: (505) 646-1841
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