Re: [otrs] script permission problem?

[Shawn Beasley]

Hi Joshua,

Here's my permissions:

drwxr-xr-x 3 root   root   4096 Jul 29  2007 /opt
drwxrwxr-x 7 otrs   apache 4096 Jan  9 14:01 /opt/otrs
drwxrwxr-x 4 apache apache 4096 Jan  9 14:01 /opt/otrs/bin

drwxrwxr-x 8 apache apache 4096 Jan  9 14:01 /opt/otrs/Kernel
-rw-rw-r-- 1 apache apache 8478 Apr 20  2007 /opt/otrs/Kernel/Config.pm

Do you see anything different?

-rwx------ 1 otrs root 5024 Jan 24 2007 /opt/otrs/bin/UnlockTickets.pl

Did you run bin/otrs.SetPermissions to fix any errors?

Josh

On Thu, Feb 28, 2008 at 11:37 AM, Joe Ersinghaus <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote:

    Well I posted this problem under "cron job failures" but I think it's
    really a permissions problem?

    If I try to execute "UnlockTickets.pl" for example in
    /opt/otrs/bin, as
    the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC
    contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error.

    But if I execute it as root - it runs fine.

    This particular script is owned by "otrs" though. Most of the
    others are
    owned by "apache". (I'm running centos 5)

    A good systems admin could fix this, but I'm certainly not that. :)

    Help is appreciated.

    Joe


    --
    Joe Ersinghaus
    Information Technology & Communications
    New Mexico Department of Agriculture/New Mexico State University
    MSC 3189, P.O. Box 30005
    Las Cruces, NM, USA  88003-8005
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Regards!

--
Shawn Beasley
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