Hi Fabrice,OTRS is not able to do this, the best way is to create a mailing list of the email address you use for the feeding email address and then create 2 accounts, one OTRS picks up from and another that is an archive mailbox.
e.g.
[EMAIL PROTECTED] -> [EMAIL PROTECTED]
-> [EMAIL PROTECTED]
We have this setup and it works smoothly. Having mail left on the server
using POP is a nasty way to do it, if the email server was having a bad
day you could end up with lots of duplicate emails/tickets everytime it
polled the mailbox.
Hope this helps Steve Fabrice Verbrouck wrote:
Hello everybody,My apologies if the question was asked previously, but I didn�t found an easy way to search trough archives.I wanted to know I f there is a way to keep the mail popped by OTRS in my mailbox on Exchange 2007 ?It will be used to backup every email sent and received by OTRS, and for techs to connect on this box with Outlook.Thanks for your answers.Fabrice.
-- Steven Carr Engineer - Khipu Networks Ltd. [EMAIL PROTECTED] - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007
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