Thanks all for your answers :) I will use your solution.
OTRS is really great. Fabrice. -----Message d'origine----- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Steven Carr Envoyé : vendredi 29 février 2008 12:14 À : User questions and discussions about OTRS.org Objet : Re: [otrs] POP3 configuration : keep the mail in the popped mailbox Hi Fabrice, OTRS is not able to do this, the best way is to create a mailing list of the email address you use for the feeding email address and then create 2 accounts, one OTRS picks up from and another that is an archive mailbox. e.g. [EMAIL PROTECTED] -> [EMAIL PROTECTED] -> [EMAIL PROTECTED] We have this setup and it works smoothly. Having mail left on the server using POP is a nasty way to do it, if the email server was having a bad day you could end up with lots of duplicate emails/tickets everytime it polled the mailbox. Hope this helps Steve Fabrice Verbrouck wrote: > Hello everybody, > > > > My apologies if the question was asked previously, but I didn t found > an easy way to search trough archives. > > > > I wanted to know I f there is a way to keep the mail popped by OTRS in > my mailbox on Exchange 2007 ? > > > > It will be used to backup every email sent and received by OTRS, and > for techs to connect on this box with Outlook. > > > > Thanks for your answers. > > > > Fabrice. > > > > > > > -- Steven Carr Engineer - Khipu Networks Ltd. [EMAIL PROTECTED] - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007
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