Is there a way to modify OTRS so that when an agent looks at any particular queue, it displays it in a list format sort of like the Customer Queue view instead of the standard summary format? Here's an example:
Ticket# | Subject | Customer | State | Owner | Created 1001234 | My Microsoft broke | pebkac | Open | bofh | 2008/03/04 18:47:03 1001235 | Keyboard doesn't work | luser | New | pfy | 2008/03/05 10:03:58 I appreciate it. -Jon _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
