Jon Lorenz wrote:
Is there a way to modify OTRS so that when an agent looks at any
particular queue, it displays it in a list format sort of like the
Customer Queue view instead of the standard summary format? Here's an
example:
Ticket# | Subject | Customer | State | Owner | Created
1001234 | My Microsoft broke | pebkac | Open | bofh |
2008/03/04
18:47:03
1001235 | Keyboard doesn't work | luser | New | pfy |
2008/03/05
10:03:58
I appreciate it.
Of course there is a way to modify OTRS. I can't help you with that
though. You might like to enable the StatusView module though, it
gives you a list view of all non-closed tickets.
Nils Breunese.
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