Youll need to run a sql query on the database. This is what we do select tn, title, owner, customer_id, FROM_UNIXTIME(escalation_solution_time) time_completed,create_time, floor((escalation_solution_time-create_time_unix)/86400) as days, (floor((escalation_solution_time-create_time_unix)/3600)-(floor((escalation_solution_time-create_time_unix)/86400)*24)) as hours, (floor((escalation_solution_time-create_time_unix)/60 )-(floor((escalation_solution_time-create_time_unix)/3600)*60)) as minutes, ( (escalation_solution_time-create_time_unix)-(floor((escalation_solution_time-create_time_unix)/60)*60)) as seconds from ticketsview where queuename = 'loyalty' and state = 'Closed successful' and datediff(FROM_UNIXTIME(escalation_solution_time), now()) >= -30
Obviously change the quename to which one you want to check aswell as change the -30 too -7 that would show you the tickets closed in the past 7 days. Regards Willem Gerber BCWINFO wrote: > This is for my boss! > > ;-) > > I tried Search but I couldn't do that. > > Any suggestions? > > Diego > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- Avoid the Gates of Hell. Use Linux -- unknown source
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