Andrew, it's perfect. But I need to know, for example, what are these tickets. It's important to have the subject for this tickets in hands.
On Thu, Mar 6, 2008 at 8:14 AM, Andrew Stesin <[EMAIL PROTECTED]> wrote: > It's easy but needs a bit of daily work. > > 1. Establish some timestamp at which daily data is to be taken. Say 8:00. > > 2. Take Excel and create a table with the following columns: > > - column A: date > - column B: the rest taken > - column C: new > - column D: closed > - column E: the rest given > > 3. Let's start from today: 2008.03.06. At 8:00 daily do the following: > > - write `2008.03.05' into cell A2 - we are making a daily report for > the 24 hr. period between 08:00 05.03.2008 and 08:00 06.03.2008 > > - skip the cell B2 (we do not know, how many tickets were open at > 08:00 04.03 and were taken into further processing) > > - search for the tickets, which were created in the last 24 hours, > find the quantity, fill into the cell C2 > > - search for the tickets, which are in open/delayed/... state at the > moment (anything but "closed" state). Fill into the cell E2. > > 4. The day after: > > - write `2008.03.06' into cell A2 - we are making a daily report for > the 24 hr. period between 08:00 06.03.2008 and 08:00 07.03.2008 > > - put the formula =E2 into the cell B3. Today we know, that column E > from yesterday gives us an exact quantity of non-closed tickets at > 08:00 > > - search for the tickets, which were created in the last 24 hours, > find the quantity, fill into the cell C3 > > - search for the tickets, which are in open/delayed/... state at the > moment (anything but "closed" state). Fill into the cell E3. > > - put the formula =E3-(B3+C3) into the cell D3 > > Voila, you have your data for a daily report for your boss :) Repeat > daily! :) > > WBR, > Andrew > > > 2008/3/6, BCWINFO <[EMAIL PROTECTED]>: > > This is for my boss! > > > > ;-) > > > > I tried Search but I couldn't do that. > > > > Any suggestions? > > > > Diego > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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