Carlos wrote:
Is there a way to group customer users as follows?
Company
Manager
Domestic
Customer-101
Customer-102
Customer-103
etc
International
Customer-201
Customer-202
Customer-203
etc
Rules:
Customer user Manager can see all tickets created by all
Customer user Domestic can se only tickets created by
Customer-101, 102, 103 and etc
Customer user International can se only tickets created by
Customer-201, 202, 203 and etc
I'd create a Domestic and an International queue and assign the
Domestic agent to the Domestic queue and the International agent to
the International queue. Direct the Customer-1* tickets to the
Domestic queue and the Customer-2* tickets to the International queue.
The Manager agent could have full privileges.
Nils Breunese.
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