Hi, Queue view is sort first by priority then by age. And there is a config option that tells weither the sort is ascending or descending.
2008/3/13, Andy Robbins <[EMAIL PROTECTED]>: > > > > > I was wondering if there is a way that you can modify OTRS so that ticket > numbers are appended to the end of the subject. Also, if we do this, will > that affect the way the subject lines are displayed in QueueView? Also, > would changing the location of the ticket # affect the feature in OTRS which > appends replies from customers to existing cases based on the ticket # in > the subject line? > > > > Also, does anyone know how messages are sorted in QueueView. By default, > they sort in ascending order. What I'm not sure of though, is whether they > sort that way based on the ticket number, or based on some other information > stored in the system. For instance, if the Ticket # were appended to the end > of the subject line instead of the beginning, would QueueView then display > tickets in ascending alphabetical order? > > > > Major thanks to anyone who knows more than I do and can give me some > direction on this, > > > > -Andy > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
