Can someone please help me?
I like to create a template for a one of my queue.
EXAMPLE; We have a queue called "NewHire", and we would like to add a template
to it; so when a customer submitt a "new hire request", we would like the
template to pop-up and have them fill out the blanks. The template is just a
word document. Any ideas on how to do this? I'm using the lastet OTRS on
windows enviroment.
thank you,
-Tony
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