Aleem Mohamed wrote:
Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it's in). Our IT department has two people managing everything (i.e. user tickets) and within OTRS we have two seperate queues; one for him and one for myself. It would be nice if there was a way that when I closed a ticket both of us would receive an e- mail from the notification master stating that "XY ticket has now been closed." It just makes things easier.
Usually I would not recommend using separate queues for separate agents. When agents lock tickets they already make sure no one else is working on them. The functionality you're asking about doesn't exist as far as I know, but I also wouldn't really know why it would make anything easier. I would suggest enabling StatusView so you can see what tickets are not yet closed and how owns them, what their status is, etc.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
