Aleem Mohamed wrote:
Is there any way I can have OTRS send out a notification e-mail to
all agents (or selected agents) when a ticket is closed
(regardless of what queue it's in). Our IT department has two
people managing everything
On Mar 18, 2008, at 6:16 PM, Nils Breunese (Lemonbit) wrote:
as I know, but I also wouldn't really know why it would make
anything easier. I would suggest enabling StatusView so you can see
what tickets are not yet closed and how owns them, what their
status is, etc.
Nils, you're missing the point. Many of us don't spend all day in
front of a computer. We need e-mail notification of events. Your
solution won't help.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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