I'm really new to OTRS, so here is my first question ;-)
Is it possible, that an employee/student can send a new support request via email to (for example) '[EMAIL PROTECTED]'?
first, the problem should be stored in a separately folder (like 'INCOMING') with an email notification to the helpdesk , and (secondly) our helpdesk can ship it to the right persons folder (also with an email notification to the slave in the 2nd
or 3rd support) Sorry, but I can't find any HowTOs on http://doc.otrs.org/2.2/en/html. we are running otrs-2.2.5 on FreeBSD 6.3-STABLE #0 thanks for any hints -- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH / University for Applied Science Hochschulstrasse 1, A-6850 Dornbirn Telefon +43 / (0)5572 / 792-2207 E-Mail: [EMAIL PROTECTED] WWW: www.fhv.at _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
