Re: [otrs] code to fix ’ and other codes when sending e-mail?

[Jo Rhett]

On Mar 20, 2008, at 11:20 AM, Steve Morrey wrote:
Thats called html encoding.

yes that is what I described.

The best way to handle it is to use an html decoding function right  
before inserting your data into the db.

Is the e-mail sent from the database, or from the update?  It would  
appear the outbound e-mail is generated when processing the update,  
and thus changing the data going to the database wouldn't affect the  
e-mail?

And anyway, you are now at the heart of the question: what routine/ 
method should be adjusted for this change?

-----Original Message-----
From: Jo Rhett <[EMAIL PROTECTED]>
Sent: Thursday, March 20, 2008 12:15 PM
To: User questions and discussions about OTRS.org <otrs@otrs.org>
Subject: [otrs] code to fix &#8217; and other codes when sending e- 
mail?

So it's fairly common for people to cut/paste text into their
ticket.  Unfortunately, many common things are converted to HTML
codes when sent.  The most common is an apostrophe being converted to
&#8217;  (right-tick apostrophe)

Obviously this is not very useful when sending plain text e-mail.  Is
there already an appropriate place to fix e-mail when sending, where
replacements like this can be done/

--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness


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--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness


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