So it's fairly common for people to cut/paste text into their
ticket. Unfortunately, many common things are converted to HTML
codes when sent. The most common is an apostrophe being converted to
’ (right-tick apostrophe)
Obviously this is not very useful when sending plain text e-mail. Is
there already an appropriate place to fix e-mail when sending, where
replacements like this can be done/
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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