Is it possible to change the output of the "Print" functionality
(specifically I think it's AgentTicketPrint) back to HTML? My previous
install of OTRS generated a printer friendly HTML page when the print
function was called; I would prefer to have that type of output because
it is much faster than generating a PDF.
By faster I mean, on workstations you don't have to wait for Adobe
Bloatware Reader to open up just to click print.
I've dug on Config.pm and Defaults.pm, I don't see any configuration
items relating to the type of printing output, and it's not obvious to
my non-programmer brain how to change it in the actual
AgentTicketPrint.pm module (or even if that's the appropriate place to
change something.)
Thanks in advance,
--
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
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