On Mon, 14 Apr 2008 14:29:28 -0500 Nick Bright wrote: > Still searching for a way to revert to the original HTML output > functionality. I'd appreciate even just a tip of what function or file > to look at for changing this.
The HTML output functionality is still implemented in AgentTicketPrint.pm. Oddly enough, there seems to be no configuration parameter for that. If you want a quick & dirty modification, this is what you might do: --- AgentTicketPrint.pm.orig 2008-04-15 00:42:42.000000000 +0200 +++ AgentTicketPrint.pm 2008-04-15 00:43:13.000000000 +0200 @@ -153,7 +153,7 @@ $Ticket{PendingUntil} = '-'; } # generate pdf output - if ($Self->{PDFObject}) { + if (0) { my $PrintedBy = $Self->{LayoutObject}->{LanguageObject}->Get('printed by'); my $Time = $Self->{LayoutObject}->Output(Template => '$Env{"Time"}'); my $Url = ' '; It effectivly disables all PDF generation code and just uses the "old style" HTML generation code. Be aware that the change might be overwritten by the next update of OTRS. And a configuration parameter would be a much nicer idea, of course. -- Denis Jedig syneticon networks GbR http://syneticon.net/service/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/