Hello,
I have already looked through the forum and have tried everything, but still
can't connect. I have exhausted all other opportunities as well like google. I
already posted before but go no replies! Any ideas what I'm doing wrong?
Software error:Can't connect to xxxxx.blank.com:
IO::Socket::INET: Bad hostname 'xxxxx.blank.com' at
C:/OTRS/otrs//Kernel/System/CustomerAuth/LDAP.pm line 149.
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'xxxxx.blank.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=blank,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=LDAP,cn=Users,dc=blank,dc=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Help_Password';
#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'xxxxx.blank.com',
BaseDN => 'dc=blank,dc=com',
SSCOPE => 'sub',
UserDN =>'cn=LDAP,cn=Users,dc=blank,dc=com',
UserPw => 'Help_Password',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
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