Hi, just wanna give another simple explanation. All agent is working only with email client without any access to the web interface.
Thanks M. Prasodjo M. Prasodjo wrote: > Hi, > > I'm trying to use otrs 2.2.x (I try several version including 2.2.6) and > found that ticket sending from otrs to the agent is stop. > Email that send by notification email address still work, if somebody > create a ticket using email or web interface, the agent will got a new > ticket notification, followup notification, Ticket lock timeout > notification, and Move notification. > > But not the ticket it self. So the agent can't make an interaction with > the otrs using email anymore. > When I'm still using 2.0.4 it work well. > Can anyone here give me a suggest to fix it ? > > > M. Prasodjo > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
