Hello, We are looking to setup the E-Mail Agent Interface in OTRS 2.2.5,
it works for agents, but as soon as a customer replies to a note sent
from an agent either via the web ui or email, the customer gets a
message from OTRS stating: "Sorry, AgentEmail rejected because no
<OTRS_CMD> found!".
The way this is curently configured, both the e-mail address customers
send requests to and the address agents send commands to both go to the
same account configured in the PostMaster POP3 Account in the admin
section. Could this be the problem, or is there another posability?
Thanks.
Mike
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
