Caspar Kennerdale wrote:
Hi
I have just had OTRS installed onto a test server to test its viability
for my company.
I have a few questions which may be rather basic but which I cannot find
to answers. Hopefully some of these can be answered by someone
- Are you able to view ‘closed’ tickets
Yes, through the "Search" function.
- Are you able to close a ticket without having to submit copy
within a message box
Not from my experience. There must be a message body. If I don't have
anything I just type in "closed".
- Are you able to set up automate archive functions – i.e back
up and archive once a month – so that older requests were not clogging
the system (but can be referred to if need be)
You mean automatically close tickets that are too old? I'm not sure if
it can do that automagically.
- Can attachments be saved on a different server?
I don't think so, but I'm not sure.
- Are you able to delete users, queues etc (or hide them) I see
you can add and amend but I am thinking about when categories become
redundant
In my experience, nothing can ever be deleted from OTRS. If you don't
need it anymore, it's simply changed to "invalid".
Kind Regards
---------------------------
Caspar Kennerdale
Operations and Production Manager
Web Operations
Centaur Media plc
79 Wells Street,
London,
W1T 3QN
020 7970 4680
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