Hi Carlos. You can disable it on the queue (Admin -> Queue). There are three customer notification options that you can turn off. This applies to all tickets in the queue, though.
-- Lars ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Operacion Control Sent: Wednesday, May 07, 2008 1:16 AM To: otrs@otrs.org Subject: [otrs] how to avoid send emails Hi guys I would like to know if OTRS could be set up to avoid send email to customer. Currently we are supporting several call shops without internet service, just using telephone lines. The user agents notifications must be kept but the notifications to customer must be cancelled. I did look for at SysConfig but I only found check MX & check mail address. If source code must to be modified, please point me where to do that. Thanks a lot. Carlos Oper & Control ________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.<http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ>
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