Thanks a lot to Bret & Lars
I have a way without modify the source code
Carlos
----- Original Message ----
From: Brett Davis <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org <otrs@otrs.org>
Sent: Wednesday, May 7, 2008 10:28:14 AM
Subject: Re: [otrs] how to avoid send emails
If you use "Note" rather than "Compose Answer" link, no email is sent to the
customer. I've never used it but the "Phone call" link sounds like it might be
exactly what you're looking for here. Do you not have a "Phone call" link over
on the right side? It should be the next heading under the "Compose Answer
(email):" link or links (depending on what you have defined for the queue)
under a heading that reads "Contact customer (phone):" over on the right side
when you are zoomed on a ticket.
Brett
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Operacion Control
Sent: Wednesday, May 07, 2008 09:07
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] how to avoid send emails
Thank you Lars
I see that options are to disable "notifications" but I did mean "the mails
sent to customer that are added to zoom view as responses", so I think I must
to modify the source code.
Any ideas?
Carlos,
----- Original Message ----
From: Lars Jørgensen <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org <otrs@otrs.org>
Sent: Wednesday, May 7, 2008 2:03:16 AM
Subject: Re: [otrs] how to avoid send emails
Hi Carlos.
You can disable it on the queue (Admin -> Queue). There are three customer
notification options that you can turn off. This applies to all tickets in the
queue, though.
--
Lars
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Operacion Control
Sent: Wednesday, May 07, 2008 1:16 AM
To: otrs@otrs.org
Subject: [otrs] how to avoid send emails
Hi guys
I would like to know if OTRS could be set up to avoid send email to customer.
Currently we are supporting several call shops without internet service, just
using telephone lines.
The user agents notifications must be kept but the notifications to customer
must be cancelled.
I did look for at SysConfig but I only found check MX & check mail address.
If source code must to be modified, please point me where to do that.
Thanks a lot.
Carlos
Oper & Control
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