Hello OTRS fans,
I'm trying to set up two backends for our customers: internal DB and LDAP
Until now, I only had LDAP and it worked fine.
To enable internal DB, I added in Config.pm:
$Self->{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self->{'AuthModule::DB::CryptType2'} = 'crypt';
This allowed me to create users in the Agent interface, but I can't connect on
the customer interface with the user created.
I also added the following, like described in the doc
http://doc.otrs.org/2.2/en/html/x1570.html#multiple-customer-backends:
# 1. Customer user backend: DB
# (customer user database backend and settings)
$Self->{CustomerUser1} = {
Name => 'Datenbank Quelle',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
# if you want to use an external database, add the
# required settings
# DSN => 'DBI:odbc:yourdsn',
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '',
# Password => '',
Table => 'customer_user',
},
# customer uniq id
CustomerKey = 'login',
# customer #
CustomerID = 'customer_id',
CustomerValid = 'valid_id',
CustomerUserListFields => ['first_name', 'last_name', 'email'],
CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => ['salutation','first_name','last_name'],
CustomerUserEmailUniqCheck => 1,
# # show now own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# # generate auto logins
# AutoLoginCreation => 0,
# AutoLoginCreationPrefix => 'auto',
# # admin can change customer preferences
# AdminSetPreferences => 1,
# # just a read only source
# ReadOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0
],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0
],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0
],
[ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0
],
[ 'UserPassword', 'Password', 'pw', 0, 1, 'var', '', 0
],
[ 'UserEmail', 'Email', 'email', 0, 1, 'var', '', 0
],
# [ 'UserEmail', 'Email', 'email', 1, 1,
#
'var','$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}',
0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0
],
# [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var',
'', 0 ],
[ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0
],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0
],
],
# default selections
Selections => {
UserSalutation => {
'Mr.' => 'Mr.',
'Mrs.' => 'Mrs.',
},
},
};
Of course, LDAP config was renamed:
#CustomerUser
#(customer user LDAP backend and settings)
$Self->{CustomerUser2} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
[...]
If someone here has such a working config, can you send it to me so that I can
learn how it works and adapt it to my needs ?
Thanks and regards,
Régis
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