If you mean locking of tickets when composing an answer then goto admin>>sysconfig>>Ticket -> Frontend::Agent::Ticket::ViewCompose and change the "Ticket::Frontend::AgentTicketCompose###RequiredLock:" from 'Yes' to 'No' .
If you mean you want to do it on complete system then go and serach all the options inside admin>>sysconfig>>Ticket and disable them. Good Luck 2008/5/27 Jamie Spence <[EMAIL PROTECTED]>: > Hey guys, > > Quick question, apoligize if it sounds stupid: > > How do you disable locking in OTRS? > > Essentially we are using the system as a way to keep a "pool" of issues > tracked not have them assigned to specific people. I know I can set them to > automatically unlock after 1 min but that seems kind of kludgy. > > Thanks in advance, > > Jamie Spence > VP Operations, July Systems > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- Those that make the rule don't play the game!!
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