Thanks Sune !!! It was just a typo.....
FYI, I saw the problem with the Customer mandatory fields just I send out my cry for help, but.... it was a copy paste from the official otrs 2.2 pdf manual... Anyway, Thanks a lot!! C. On Wed, Jun 4, 2008 at 2:47 PM, Sune T. Tougaard <[EMAIL PROTECTED]> wrote: > Hi, > > I think there may be a couple of typos in the config file (UserPricipalName > (missing 'n') ). > > Besides that, i think that some of the fields are mandatory. > If, for example, you login as a user with an empty E-mail field, you'll get > the Panic! No UserData! error. > Login, Email and CustomerID needed, according to your own config file. > Others may also be required. > > Is there anything in the OTRS log about missing data? > > > -- > /Sune > > > ------------------------------ > *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of > *Christophe Flaviani > *Sent:* 4. juni 2008 12:52 > *To:* otrs@otrs.org > *Subject:* [otrs] Customer authentication via Active Directory > > Dear All, > > I'm configuring otrs 2.2.6 and I'm facing a configuration problem: > Configuration goal: Manage all users (both agents and customers) from an > Active Directory Server (Windows 2003 SP2) so that we don't have to add a > user in both interfaces. > > I managed to setup both Agent Authentication and Agent db synchronistation > (which is done through UserSyncLDAPMap). > This part works fine: When I login with an unkown user for otrs, he > authenticates vie AD, fetches all info from the AD and writes it into the > system_user table. > > Concerning the customer part, I can authenticate vie AD for the customers, > but he does not inject anything into the customer_user table > When I try to login through the Customer page, I get the message "Panic! > No UserData!!!". > As I understood, after reading the documentation and the different config > pages, this is due to the fact that he cannot find a reference into the > customer_user table... > > How do I synchronize/inject data into the customer_user table from AD? > Is there a similar mechanism as for the Agents (through UserSyncLDAPMap)? > (through the parameter {DatabaseUserTable} = 'customer_user' ?) > Or am I missing things > > In attachment, you'll find my configuration > > Regards, > > Christophe > > PS: Authentication works fine as in the logging (and also while sniffing > traffic) he authenticates well and passes all data. > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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