Hi Carnino,
I posted in a previous thread my (almost) working Config.pm file for Agent
and Customer authentication with an AD backend.
Almost, because in the file there is a typo: I used somewhere
UserPricipalName instead of UserPriNcipalName...
(See http://lists.otrs.org/pipermail/otrs/2008-June/023522.html Customer
authentication via Active Directory)
If you use AD as a backend, I would suggest to use the dnsdomainname as host
(fi: fiatgroup.com.local, I don't know what your AD dnsdomainname is) for
redundancy (DNS roundrobin to all your DC's) and contact not the LDAP port
(389 if I'm not mistaken), but the Global Catalog port: 3268 (queries should
be faster).
Regards,
C.
On Thu, Jun 12, 2008 at 10:24 AM, CARNINO Daniele <
[EMAIL PROTECTED]> wrote:
> This works flawlessly at my site (of course is intended for agent
> authentication, but for customer should be quite the same).
>
> # Domain authentication
> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = '66.66.66.6'; #AD controller ip
> $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=subdomain,DC=domain
> ,DC=com';
> $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
> $Self->{'AuthModule::LDAP::SearchUserDN'} = '[EMAIL PROTECTED]
> .com';
> $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';
>
> ------------------------------
> *Da:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Per conto di *Jorge
> Hurtado
> *Inviato:* venerdì 6 giugno 2008 18.03
> *A:* otrs@otrs.org
> *Oggetto:* [otrs] Any example or file example that help me to configure
> myOTRS with Active Directory Users??
>
> Hi, I have in my company OTRS Help Desk, and i wanna configure this great
> soft with my Active Directory Users but I dont have a exactly example for
> that process. Any suggestion?
>
>
> Regards.
>
>
> _____________
> Jorge Hurtado
> Medellin Colombia
>
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>
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