Or you could try this greasemonkey script :)
http://lists.otrs.org/pipermail/otrs/2005-May/007931.html
Only works for FF though , HTH
On Mon, Jun 23, 2008 at 6:45 PM, David Baratech <[EMAIL PROTECTED]> wrote:
> Thank you Torsten.
>
> Looks difficult, but no impossible. I'll try to modify the loop.
>
> Regards!
>
> David
>
> 2008/6/23 Torsten Thau <[EMAIL PROTECTED]>:
>>
>> -----BEGIN PGP SIGNED MESSAGE-----
>> Hash: SHA1
>>
>> Hi David,
>>
>> > But, after having a look at that, i didn't find yet why It's not
>> > possible to select more than 28 tickets :(. Can you give me a key? Whats
>> > supposed I have to take care?
>>
>> Sorry, maybe my advice was a little to short. However, at the end of
>> AgentNavigationBar.dtl file you'll find the code-lines which implement
>> the HTML-form, which again keeps the ticket ids of the tickets selected
>> for bulk action. This form can contain only a limited number of ticket
>> ids:
>>
>> #-----------------------8><------------------------------------
>> <form action="$Env{"CGIHandle"}" method="post" name="bulk">
>> <input type="hidden" name="Action" value="AgentTicketBulk">
>> <input type="hidden" name="Subaction" value="">
>> <input type="hidden" name="Queue" value="">
>> <input type="hidden" name="State" value="">
>> <input type="hidden" name="ArticleType" value="">
>> <input type="hidden" name="Subject" value="">
>> <input type="hidden" name="Body" value="">
>> <input type="hidden" name="TicketID1" value="">
>> [..skipping these lines..]
>> <input type="hidden" name="TicketID29" value="">
>> </form>
>> <!-- end NavigationBar -->
>> #-----------------------8><------------------------------------
>>
>> ...this is part 1 of the (technical) reason why the number of tickets
>> used for bulk feature is restricted.
>>
>> Part 2 can be found in Kernel::Modules::AgentTicketBulk in sub Run,
>> which will handle at most 30 bulk ticket ids:
>>
>> #-----------------------8><------------------------------------
>> foreach (1..30) {
>> if ($Self->{ParamObject}->GetParam(Param => "TicketID$_")) {
>> push (
>> @TicketIDs,
>> $Self->{ParamObject}->GetParam(Param => "TicketID$_")
>> );
>> }
>> }
>> #-----------------------8><------------------------------------
>>
>>
>> In order to get bulk action for 100 tickets, you'll need to add the
>> fields to the "bulk"-HTML-form (part 1) _AND_ extend the loop in sub Run
>> in Kernel::Modules::AgentTicketBulk to 100 - then it SHOULD work - I
>> haven't tried it yet.
>>
>>
>> > In the other hand, I can't use generic agent because 90% of tickets can
>> > be erased, and it must be done by hand (how can I identify automatically
>> > important tickest between tons of waste?).
>>
>> Maybe you'll find a sophisticated search profile which fits your needs.
>> But this is to specific for a remote advice.
>>
>> regards, Torsten Thau
>>
>> - --
>> Torsten Thau, Dipl. Inform.
>> c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
>> phone: +49 371 5347 623
>> cell: +49 176 66 680 680
>> personal pgp-key: 0x93E0A174
>> fax: +49 371 5347 625
>> http://www.cape-it.de
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>> CdVBjODseJcORec4TGo1EfE=
>> =zx96
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>
>
>
> --
> David
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