Hi All, I have a question with escalation.
This is my settings for one queue: *First Response Time: 1440 (24h) **Update Time: 2880 (48h) **Solution Time: 4320 (72h) *The system open a ticket on 01.07.2008 22:36:39 and the times are showing as below *First Response Time:* 43 hours 20 minutes 03.07.2008 19:00 *Update Time:* 137 hours 20 minutes 07.07.2008 17:00 *Solution Time:* 183 hours 20 minutes 09.07.2008 15:00 Its completely wrong! Anyone have some tip? Another question: My notifications are send with problems of language charset, but when i try change utf-8 to iso-8859-1 in Core (in web administration)*, *the system dont update this setting... I appreciated any tip about this 2 questions. Thanks a Lot Daniel
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