You have to configure the TimeWorkingHours ,
go to admin --> system configuration --> search for TimeWorkingHours
--> core:time and adjust the last option
http://doc.otrs.org/2.2/en/html/a2642.html#Framework:Core::Time
Henry escreveu:
Hi All,
I have a question with escalation.
This is my settings for one queue:
*First Response Time: 1440 (24h)
**Update Time: 2880 (48h)
**Solution Time: 4320 (72h)
*The system open a ticket on 01.07.2008 22:36:39 and the times are
showing as below
*First Response Time:*
43 hours 20 minutes
03.07.2008 19:00
*Update Time:*
137 hours 20 minutes
07.07.2008 17:00
*Solution Time:*
183 hours 20 minutes
09.07.2008 15:00
Its completely wrong! Anyone have some tip?
Another question: My notifications are send with problems of language
charset, but when i try change utf-8 to iso-8859-1 in Core (in web
administration)*, *the system dont update this setting...
I appreciated any tip about this 2 questions.
Thanks a Lot
Daniel
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