Thanks for the tips, guys. Anyway, I'm trying 2.3.0 b3 where CloseParentAfterClosedChilds 1.9 is included in the distribution and this errors are gone.
But despite of this... this ACL doesn't seem to work! The Close function is displayed and functional even in father tickets with children still open... There's anyone here who use this ACL with success? Greets, d. -----Messaggio originale----- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Shawn Beasley Inviato: mercoledì 2 luglio 2008 19.20 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] Ticket ACL CloseParentAfterClosedChilds Torsten Thau wrote: > Hi Daniele, > >> Can't locate object method "LinkList" via package >> "Kernel::System::LinkObject" at >> /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm >> line 67. > >> I'm running OTRS 2.2.7 and i use latest version (1.9) of >> CloseParentAfterClosedChilds.pm > > OTRS 2.2.7 uses Kernel::System::LinkObject which doesn't provide the > required method. But it can be found in the LinkObject2-package in > Kernel::System::LinkObject2. Be ware that link object 2 is not compatable with links created in link object, as link object 2 was designed to work with OTRS::ITSM, this can lead to your linked objects not being displayed correctly or other problem. The link object module is being redesigned to avoid this issue in the future. > > >> Any idea? >> Why a double slash after /opt/otrs in the error? It is normal? > > ...this should not cause any problems. > > > regards, Torsten Thau > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/